Frequently asked questions
Is damage from storms or hail covered by the pool warranty?
No, the warranty does not cover damage caused by natural events like hail or storms. Such weather-related damage is typically covered by your homeowner’s insurance policy.
What happens if I accidentally damage the pool finish myself?
If you accidentally damage the pool finish, for instance, by walking on a surface that is still curing or by altering fittings without our approval, that specific damage will not be covered. However, other aspects of the warranty will remain valid.
Do I need a maintenance contract for my warranty to be valid?
A maintenance contract is not a requirement to keep your warranty valid. However, regular maintenance is the best way to prevent issues related to neglect, which are not covered by any contractor’s warranty.
Why is the warranty period for the piping shorter than for the pool shell?
The piping is the most straightforward and least expensive component to repair if a fitting fails early. The pool shell is a structural element, and any issues with it are significantly more costly to rectify, which is why it comes with the longest warranty coverage.
Can I get an extended warranty for the pool’s finish?
Trademen Pools provides a 5-year warranty on both marbelite and fibreglass finishes, covering normal wear and workmanship defects. For coverage beyond this period, a maintenance contract is recommended to protect the pool’s appearance and functionality.
Get Your Pool Warranty in Writing
A pool construction warranty is only worth what’s written down. Before you commit to any contractor, ask for a detailed, signed quote that breaks down the guarantee by element and names the exclusions clearly.
Protect Your Investment With a Clear Warranty
Every pool we build comes with written guarantees on the shell, finish, and piping — and we’ll spell out exactly what’s covered before work starts. Get your warranty details in a formal quote tailored to your project.