A warranty is only as useful as your understanding of what it doesn’t cover. The Trademen Pools warranty runs 10 years on the concrete shell, 5 years on remarbelite and refibreglass finishes, and 1 year on piping. Those numbers matter less than the two things that actually decide whether a claim goes through: what caused the fault, and whether the pool was looked after in between.
Why the cover periods aren’t the same length
A concrete shell either holds its shape or it doesn’t. Once the steel cage and the 150mm pour are down and cured, there’s very little that changes over time unless something structural was wrong from the start — which is why the shell carries the longest cover, at 10 years.
A finish is a different story. Marbelite and fibreglass both sit exposed to sun, pool chemicals and constant water contact, and they wear on a shorter cycle than the shell beneath them. Five years reflects how a properly applied finish actually behaves under normal use, not how long it might last if nobody ever touched the water balance.
Piping gets the shortest period, at one year, because it’s the part of the system most affected by fittings, connections and how the pool gets used day to day. A join is more likely to fail from a knock or a bad connection than from the pipe itself ageing, and that’s a different kind of fault to plan for.
What actually voids a claim
We honour every guarantee where the fault sits with our work. We don’t honour claims caused by natural events — hail, storm damage, ground movement — or by something a person did to the pool afterwards. Walking on marbelite before it’s cured, dropping a heavy object on new paving, or letting chemical balance slide for months and calling the resulting staining a finish fault: none of that is a construction defect, and none of it gets covered.
This distinction isn’t unusual in the industry, but it catches homeowners off guard because it’s rarely spelled out until something goes wrong. Knowing it upfront means you know what to photograph and report immediately if a fitting fails or a section of finish looks off, rather than assuming time alone will make the case for you.
Warranty periods at a glance
| Component | Cover period | What typically voids it |
|---|---|---|
| Concrete shell | 10 years | Ground movement, earthquake, flood — not workmanship |
| Marbelite or fibreglass finish | 5 years | Neglected chemical balance, impact damage, walking on wet finish |
| Piping | 1 year | Physical damage, tampering, incorrect fittings added later |
Maintenance is what keeps the warranty meaningful
Chemical balance sits at the centre of most finish disputes. Water that runs too acidic or too alkaline for extended periods etches marbelite and dulls gelcoat, and that damage looks a lot like a finish fault to an untrained eye. It isn’t one — it’s a maintenance gap, and it falls outside cover.
We offer maintenance contracts partly for this reason. A pool serviced on a set schedule rarely develops the kind of chemical damage that gets mistaken for a defect, which means fewer disputes and fewer surprises at claim time. It’s the difference between a warranty that sits in a drawer and one that actually protects your investment.
What happens when you need to claim
Because we handle construction, resurfacing and repairs entirely in-house, there’s no subcontractor to chase or second company to blame when something needs attention. The team that built or resurfaced your pool is the same team that assesses the fault.
We respond to reported issues the same day or the next, depending on how full the schedule is at that point. That response time matters more than people expect — a small leak or a lifted tile edge caught early stays small, while the same fault left for weeks can spread into paving or undermine a coping stone.
Before you sign, check this
- Ask which warranty period applies to each part of the job — shell, finish and piping are covered separately, not as one blanket term.
- Confirm what counts as normal wear versus a defect for your specific finish, since marbelite and fibreglass age differently.
- Get the exclusions in writing, not just the headline years, so there’s no argument later about what a “natural cause” covers.
- Ask whether a maintenance contract is available and how it interacts with the guarantee — in our case, it directly reduces the chance of a chemical-balance dispute down the line.
The Trademen Pools warranty is straightforward once you know where the lines sit: structural faults and workmanship are on us, and normal wear, neglect or acts of nature are not. Most disputes in this industry come down to a homeowner not knowing that distinction existed until it cost them a claim. Ask the question at quote stage, not after the fact, and there’s nothing left to argue about later.
Pool equipment itself carries separate cover from the manufacturer, and it’s worth checking those terms too — pump and filter manufacturer warranty terms sit alongside, not instead of, the cover we give on our own workmanship.
Frequently asked questions
What are the warranty periods for different parts of my Trademen Pools pool?
The concrete shell is covered for 10 years, the remarbelite and refibreglass finishes for 5 years, and the piping for 1 year.
What kind of issues are NOT covered by the Trademen Pools warranty?
The warranty does not cover faults caused by natural events like hail, storms, or ground movement, nor does it cover damage caused by owner actions such as walking on a wet finish, dropping heavy objects, or prolonged neglect of chemical balance.
How does pool maintenance affect my warranty?
Proper maintenance, especially keeping the chemical balance of the water correct, is crucial. Neglecting this can lead to damage that looks like a finish fault but is actually a result of poor maintenance, which falls outside the warranty coverage.
What happens if I need to make a warranty claim?
Trademen Pools handles all construction, resurfacing, and repairs in-house. The same team that built or resurfaced your pool will assess any fault, and they typically respond to reported issues the same day or the next business day.
What should I ask before signing a contract?
You should clarify the specific warranty period for each component (shell, finish, piping), confirm what is considered normal wear versus a defect for your chosen finish, get all exclusions in writing, and understand how any available maintenance contract interacts with the warranty.
Know what your pool is covered for
If you're building new or having a finish redone, the warranty terms above apply from day one — and a maintenance contract is the simplest way to keep them valid. Get a quote for your project, or get in touch if you want to talk through what's covered.